Refund policy
Refund Policy
Thank you for shopping at Soranefus.store. We want to make sure you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The item must be returned within 30 days of the delivery date.
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
Non-Refundable Items
The following items are non-refundable:
- Downloadable digital products
- Gift cards
- Sale or clearance items (unless defective)
- Personal care or hygiene products that have been opened
How to Request a Refund
To initiate a refund, please contact us at support@Soranefus.store with the following details:
- Your order number
- The reason for your return
- Photos of the item (if damaged or defective)
Our team will respond within 2–3 business days with instructions on how to proceed.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@Soranefus.store. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item). You will be responsible for paying for your own shipping costs for returning your item.
Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 support@Soranefus.store